Yes. Novacare Technology is fully integrated into the Swiss healthcare system. • Medical care & physiotherapy: consultations and prescribed physiotherapy sessions are covered by basic insurance (LAMal) according to official tariffs (TARMED). • Complementary therapies (Shiatsu): these are generally covered by supplementary insurance plans recognized by ASCA / RME. We recommend checking your specific coverage. • Sylvana Care app: downloading and basic usage are free for our patients.

This is not an elitist selection process, but a medical safeguard. The “Serenity & Movement” protocol is intensive and requires patient commitment. Reviewing your case in advance allows us to ensure that our hybrid approach is truly suited to your condition. If not, we will promptly redirect you to a more appropriate solution.

Never. On the contrary, it gives your doctor more time to care for you. Sylvana AI continuously analyzes your data (sleep, pain, mobility) between appointments. It acts as a sentinel: if a warning signal appears, the medical team is alerted. Decisions are always made by your doctor — AI provides clarity, not authority.

Our approach treats the body and the nervous system as deeply interconnected. Here, Shiatsu is not a wellness option but a therapeutic tool designed to lower stress levels and improve the body’s response to medical treatment. It is a key component of our clinical effectiveness.

This is our top priority. Novacare Technology operates as a digital safe. Your data are hosted in Switzerland on certified health-data servers (HDS) and fully compliant with Swiss data protection law (nLPD). They are never sold and are used solely to personalize your care.

Absolutely not. AI monitors and analyzes; humans heal. Algorithms process large volumes of data so that doctors and therapists can focus on what truly matters: listening, clinical judgment, and hands-on care. It’s the best of both worlds.

Sylvana Care was designed to be as simple as sending a text message. No technical skills are required. During your first visit at the Oasis (Fleur de Lys Center), our team sets everything up with you to ensure complete peace of mind.

The Novacare Clinic is currently in the design phase. Because a center of excellence cannot be improvised, we have chosen to take the necessary time to carefully build it. Until its opening, Novacare Technology deploys its expertise through selected partners and professional environments, chosen according to strict criteria of quality, rigor, and medical consistency. This approach ensures flawless continuity of care, in full compliance with the standards that will define the Novacare Clinic of tomorrow.